The emergence of electronic appointment reminders via text messages and the Internet has given doctors a new way to accommodate their patients. This type of service benefits not only the physician and the staff of the medical doctor, but patients as well.
Considering all the different features of the automated appointment reminder programs and services, the following were considered the most important advantages of this technology:
1. Compliance with appointments
the likelihood that a patient will keep the appointment is higher when he or she receives an alert via SMS, email, and voice calls. Because they are informed of the date, time and name of the doctor, there is little chance that they missed the schedule or be late for it. On their end, doctors can also use the appointment reminder software to keep track of their meetings with colleagues or consultation times with patients.
2. Reduction of waiting times
Patients who know what time has come for clinic visits do not have to wait in line for their consultation. As a company, clinics can take advantage of this technology as a form of customer service strategy. The most satisfied are their patients, the more likely that they will return to seek medical assistance.
3. Potential for revenue growth
The numerous advantages that an automated reminder can provide patients service guarantees quality customers and can result in higher revenues from repeated consultations and treatments.
4. The multiple communication portals
Email reminders are ideal for patients who have regular access to the Internet, or those who use their e-mail as part of their work. Voice calls are more beneficial for the elderly, who spend less time online and know less about mobile phones. SMS text messaging is perhaps the most effective appointment reminder of the patient, as it sends the message directly to the person involved in the appointment device. Physicians and their staff can use one or all of these options to help patients remember their program.
5. Compliance Electronic Records rules and trends
In the United States and in a growing number of countries around the world, public and private health sectors are moving towards a system without keeping the recording paper. Appointment reminders are often part of web-based offerings that help organize and store information about patients. These programs are compatible position with the Health Insurance Portability and Accountability Act under US domestic law, which means they are considered part of the treatment covered by insurance.
6. Features Customer Service
Many automatic reminder services are available in several languages to accommodate patients of different nationalities. Patients can also reply to the reminders to confirm or cancel the appointment after receiving the call. In addition, they may have a feature that allows the patient opt out of the reminder service.
7. Physician-Friendly Features
Doctors can customize the file according to the specialization so that the planning and remembering to patient appointments are more organized. They can also attach additional notes for the reminder call or message. A lot of programs offer a reminder of the unlimited text messages.
8. Cost-effectiveness
Although the instruments of appointment can be displayed to add a medical infrastructure costs, you can actually save money clinics in some way. Since the calls are automated, doctors do not need to hire additional staff to contact patients for their next visit. The administrative personnel may be assigned to do other tasks, instead of organizing patient appointments.
9. Data security
These programs are equipped with robust security features to ensure data confidentiality. They also have maintenance functions that allow you to daily database backups and reduce the risk of misuse of data.
10. Arrangement of different customer
Automated reminder programs can handle simultaneous calls, e-mails and SMS messages to a multiple number of patients. This saves time, money and avoid the inconvenience of making the patient wait.
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